eConsult Website accessibility statement
TECHNICAL INFORMATION ABOUT ACCESSIBILITY
As a provider to the NHS, eConsult Health Ltd is committed to making the eConsult Website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
HOW ACCESSIBLE IS THIS WEBSITE?
We want as many people as possible to be able to use the eConsult Website. This means that on the Website you should be able to:
- see all aspects of the website for most visual acuity levels;
- navigate using just a keyboard;
- navigate using speech recognition software;
- read using a screen reader, including the latest versions of JAWS, NVDA and VoiceOver.
- Some buttons do not have alternate texts
- The tabs on the homepage don't have sufficient labelling with WAI-ARIA roles.
- Some buttons on this website do not have a clearly defined ‘active’ and ‘mouse over’ states
- The font size of this website cannot be increased to make it easier for users with visual impairments.
We expect most of these issues to be resolved by early 2024.
HOW WE TEST THE WEBSITE
Our internal Quality Assurance team tested the Website for compliance with the Web Content Accessibility Guidelines v2.2 level A and level AA.
The tests were carried out using the SiteImprove Accessibility Testing Tool and the Lighthouse Accessibility Testing Tool. Both tools check for WCAG 2.2 success criteria. The Website was also audited for accessibility compliance using the both tools and scored between 85/100 and 98/100, depending on screen selected.
We have not undertaken any testing specifically with speech recognition software.
ADJUSTMENTS FOR SPECIFIC DISABILITIES
For colour blindness (protanomaly, deuteranomaly, tritanomaly) we use a restricted palette that avoids red/green, blue/yellow, blue/green, and violet/red proximity.
For blindness, we ensure that all images and inputs have suitable metadata that screen-readers can use to indicate where a user is. We also use native inputs that have better support for screen-readers.
Textual information is never embedded within images. For the hearing impaired and deaf, we do not use sound as a primary communication modality currently. All information is conveyed as text or image.
WHAT WE’RE DOING TO IMPROVE ACCESSIBILITY
Our Quality Assurance team includes WCAG 2.2 testing as part of every update to the Website.
HOW TO SHARE YOUR FEEDBACK AND CONTACT US ABOUT ACCESSIBILITY ISSUES
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
PREPARATION OF THIS ACCESSIBILITY STATEMENT
This statement was last updated on 1st of December 2023.