North Surgery was one of the first practices in West Scotland to implement eConsult and to understand how online consultation could improve practice efficiency and patient safety, especially during COVID-19. In the space of two weeks, both of the practices in Annan rolled-out eConsult to their patients, in order to keep the community and the practice staff safe. Patients have appreciated the ability to seek help from their practice during lockdown and now use it as the principal access route for help and advice.